Select the type of issue you need help with, the order that's affected, that the order says delivered but isn't there, and that you need more help. When dealing with Amazon, go first to the "Customer Service" page.
Either way, you'll want to have the order number handy. If it didn't go through the facility and was sold by a third-party seller, contact the seller directly. If the package arrived at an Amazon facility or the carrier facility, contact Amazon with the delivery complaint Amazon also has a page with carrier contact info if you'd like to reach out to the carrier directly. Who should you call? Consult your tracking information. If your Amazon package hasn't arrived after those 48 hours, you should either contact Amazon to report the missing package, or get in touch with the carrier or third-party seller. In 'rare cases,' Amazon packages show as delivered up to 48 hours prior to their actual arrival. If you're within that window, wait to see if your order shows up - it could still be en route. In "rare cases," Amazon packages show as delivered up to 48 hours prior to their actual arrival. If your Amazon package shows as delivered but you can't find it, don't panic! Amazon recommends first checking the delivery details - ensure the address is correct, check the porch or garage, and see whether one of your neighbors accepted your order.
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How to Report a Missing Package to Amazon The only real exception should be standard international shipments, and perhaps certain items sold by Amazon Marketplace sellers. Most Amazon orders are trackable once the packages have shipped. SEE ALSO: How to Get an Amazon Refund for a Late Delivery If you'd rather not have Amazon take photos of your property, you can opt out by contacting customer service. It'll send you a photo to confirm the delivery has been made when a package is left unattended. Note that map tracking is disabled for wish list or gift orders to protect the recipient's privacy.Īmazon Photo on Delivery is another shipping service that can come in handy.
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You can then see the remaining number of stops the driver has before the delivery arrives at your door. On the day of delivery, click "Track package" from your Amazon account, shipment confirmation email, or the notification on Amazon's app. Looking for something more robust? Amazon Map Tracking is a feature that allows you to track the real-time progress of select packages delivered by Amazon. Amazon Map Tracking allows you to follow the real-time progress of select Amazon packages.įor delivered packages, you can also see delivery info and specifics on where the package was left: for example, "near the front door" or "inside the residence's mailbox." Keep in mind this may be dependent on the delivery person noting such details, so not every shipment may have this crucial information.
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